IT Technical Specialist

About Us

Our IT team are vital to our business in many ways. 

Not only do they support their colleagues across the business by supporting and enabling everything from desktop computers and networking to managing infrastructure, they also take care of cyber security and develop applications. 

How they do all that is just as important: our IT teams provide services that are bespoke, cost-effective, secure and reliable. They also look ahead to see how IT can help the business to implement strategy and be an enabler for both efficiency and success. 

The IT team offers a wide variety of roles and opportunities to work at the forefront of technology using the very latest toolsets. In return, their development is supported and they’re encouraged and enabled to maintain their evolving knowledge in line with innovation. 

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

You will enjoy a package of benefits designed to reward your hard work and incentivise your ambition. Everyone here enjoys a competitive salary, generous annual leave allowance, company pension scheme, protective clothing where required, an Employee Assistance Programme and a managed back care programme.

Western Power Distribution is an equal opportunities employer, a Disability level 1 Employer and a corporate signatory of WISE (Women in Science and Engineering) programme. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.

Job Introduction

An opportunity has arisen for a Technical Specialist within the Information Resources Distributed Computing team. The position is to be based in either Plymouth or Exeter. The team is responsible for the design, provision, monitoring and support of the End User Computing services throughout the company.
​
You will report to the IR Distributed Computing Technical Architect and along with the other Technical Specialists in the team, play a senior role in the team’s strategy, support and implementation as well as taking on major project management responsibilities.

The role may require travel to sites throughout the Company and therefore a driving
licence is preferable.

If you are offered a position, you will be required to complete and provide a satisfactory basic DBS check that shows any unspent convictions or conditional cautions.

*The successful candidate may initially be appointed on a lower salary until the successful completion of any required training.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application.  Should you have any questions regarding this or require additional support to complete your online application, please email recruitment@westernpower.co.uk

Main Responsibilities

• Work closely with both the Service Desk, the Field Team and customers to resolve escalated, complex and difficult technical issues.
• Perform on-site hardware and software root cause fixes across multiple sites.
• Manage large scale projects that have a wide and varied impact on customers and staff.
• Represent the Company and IR within specialist groups.
• Work closely with other IR departments and Business departments to ensure products and applications utilised are fit for purpose.
• Assist in maintaining documentation, through clear and accurate records of systems and related business procedures.

The Ideal Candidate

You should be a good team player and a good communicator who is able to make decisions using your own initiative to solve a range of technical challenges.

You should have extensive and advanced knowledge of Windows Operating Systems (Desktop and Server), Endpoint Management Systems, Networking and PowerShell.

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.