Temporary Records Assistant

About Us

The power behind a network that nearly 8 million people rely on every day, the Western Power team works collectively and collaboratively to serve our communities. Not only are we the largest electricity distribution network operator in the UK, we also strive to be the best. So every one of our 6,500 people works with passion and purpose, energy and ambition, whatever their role in maintaining, repairing and upgrading the electricity network.

Just so you know our name is changing. From September 2022, Western Power Distribution will be known as National Grid. We’re changing our name, but our people and focus on providing great service to customers remains unchanged. We’re responsible for keeping the energy flowing to communities across our region for your home or business. As part of National Grid, we’re now the largest electricity transmission and distribution business in the UK at the heart of a clean, fair and affordable energy future.

Western Power Distribution is an equal opportunities employer, a Disability Level 1 Employer and a corporate signatory of WISE (Women in Science and Engineering) programme. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.

Job Introduction

We are looking for a Temporary Records Assistant within our Wayleaves Team based at Bodmin for up to 12 months, subject to review. 

You will be providing a vital clerical and administrative support service to Western Power Distribution's business and will be involved in various key activities, predominantly for Wayleaves however could also include work in the following areas - New Supplies, Street Lighting, Street Works, Data Network Errors, IT Data Updating, Contact Centre Support and stopping up orders.

You will need to have at least 4 GCSEs OR equivalent in order to apply. Evidence of your qualifications will be required prior to appointment.

*Please note the successful candidate may initially be appointed at a lower salary until all relevant training is complete.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

As part of our commitment to Diversity, Equity and Inclusion, all applications to Western Power Distribution jobs are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce which is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.

Our hiring managers will have no access to your name, age, gender or other diversity information until after shortlisting has taken place. This detail will become visible before interview to allow managers to prepare.

Main Responsibilities

• Maintaining and updating Wayleave agreement details and all associated Records Systems
• Generating Wayleave payments.
• Dealing with payment queries.
• Answering queries both verbal and written from Customers, Land Owners and/or their Agents, Solicitors or any other interested party relating to company apparatus on private property.
• Ensuring Wayleave details are entered on EMU Mapping Systems.
• Assisting engineering teams in resolving Wayleave issues.

The Ideal Candidate

You should be customer focused, self motivated and have excellent verbal and written communication skills which will be required when dealing with both internal and external contacts. You must be reliable, well organised and be able to work as part of a small team, using your own initiative and representing the company positively at all times.

About The Company

If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

In return, you’ll enjoy a package of benefits designed to reward your hard work and incentivise your ambition. In addition to your competitive salary, we offer a competitive contributory pension scheme where the company will double match your pension contributions up to a maximum company contribution of 10%. You will also have access, subject to eligibility criteria, to join our annual Share Save plan.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

Additional Application Information

Recruitment correspondence is usually sent by email, so please do check your email account including spam/junk folders regularly after the closing date.

To enhance your candidate experience, we recommend using Google Chrome to complete your online application. Should you have any questions regarding this or require additional support to complete your online application, please email recruitment@westernpower.co.uk

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received. We recommend that you submit your application as soon as possible.