Temporary Team Support Administrator - Primary Network Design

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An opportunity is available for a Team Support within the Primary Network Design (PND) team based at Pegasus, Castle Donnington, this will be on a temporary basis for up to 12 months subject to review.

The Primary Network Design team is responsible for the design of the 33kV, 66kV and 132kV distribution network throughout National Grid Electricity Distribution (NGED) and for the provision of technical support to Network Services and other teams within NGED.

As a Team Support you will be responsible for providing administrative support to all members of the PND East Midlands Team and for communicating directly with various internal and external stakeholders including customer’s applying to connect to the NGED network.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply. Evidence of your qualifications will be required prior to appointment.

Evidence of your qualifications will be required prior to appointment

Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

Main Responsibilities

To provide administration support to the Primary Network Design and Engineering Design teams in the East Midlands:

• Process new connection offer enquiries via the CROWN management tool advising the customer of reference numbers, dates, missing information etc. alongside updating all internal trackers and creating a scheme folder.
• Manage the PND team inbox for new connection requests and activity prompts within CROWN.
• Produce documentation for schemes i.e. construction files, Connection Agreements, Adoption Agreements, Novation Agreements, MPAN’s and CT Pre-notes.
• Handle internal and external queries from customers regarding new applications and ongoing schemes.
• Raise advance capital sanction documents and external billing requests (invoices / credit notes / refunds) for all accepted schemes.
• Liaise with NGED’s Credit Control team regarding outstanding invoices.
• Process invoices and purchase orders on the E5 financial tool.
• Close enquiries down and manage the internal filing system for open and closed connection and reinforcement schemes.
• Provide administration support to the Team Manager and the team, i.e. arranging meetings, catering, hire cars, travel and accommodation.
• Co-ordinate capital projects and associated tasks.
• Administrate protection sheet monitoring systems.
• Update central protection records database (Fortis) and paper files.
• Update and maintain conductor details within protection spreadsheets including cross checking to ensure updates are reflected on EMU mapping tool and PowerOn.
• Manage the Protection inboxes
• Production of team KPIs
• Issuing and maintaining substation key/access records

The Ideal Candidate

You must be able to communicate effectively both verbally, and in writing, with customers and other team members and must be able to represent the company positively at all times.

You must be reliable, well organised and be able to work as part of a team and you must be able to work using your own initiative. Possession of basic keyboard skills is essential, and knowledge of applications including PowerOn, EMU, E5 and CROWN is desirable.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers.This role is subject to a satisfactory Barring Service, ( DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.

About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.