Customer Finance Assistant

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

A full time opportunity has arisen for a Customer Finance Assistant within the National Systems Team, based at our offices in Plymouth.

The National Systems Team is made up of three areas; DUoS Billing, Registration Services and Smart Metering Administration.

This is an outstanding opportunity to undertake a role that aims to deliver a professional service both internally and externally.

* Please note depending on experience, you may initially be appointed at a lower salary until all relevant courses and training are complete.

Main Responsibilities

• Accountable to the National Systems Team Managers.
• Handling of Customer enquiries, primarily via telephone.
• Support of internal processes relating to Registration/Smart/Switching/Data Cleansing as appropriate
• To handle Customer enquiries. To include:-  
  • Initial receipt of enquiry.
  • Use of computer systems to identify relevant information required.
  • Communication of information to customer.
  • Handling subsequent requests for further information.
  • Escalation of issues to management as necessary
• To handle Electricity Supplier enquiries on Registration/Smart/Switching/Data Cleansing. To include:
  • Initial receipt of enquiry.
  • Use of computer systems to resolve enquiry
  • Communication of information to supplier.
  • Handling subsequent requests for further information
• Resolve general queries related to the National Systems Team.
• To ensure all work is undertaken according to departmental standards.
• Plan, carry out and prioritise work on a daily basis.
• To provide assistance to customers as necessary.
• To liaise with other NGED departments in order to achieve the highest standards of customer service
• To prepare financial reports for head office and industry parties.
• To adopt cultural change in line with company philosophy and set a professional example.
• Ensure compliance with the Health & Safety at work requirements, including fire
• Ensure compliance with all relevant NGED corporate policies.
• Provide assistance to senior staff as appropriate.

The Ideal Candidate

You must have previous experience working in a similar high volume processing environment and have the diplomacy and communication skills to manage customer relationships, both in writing and verbally. 

You should have good interpersonal skills, be self-confident and also have the ability to work unsupervised in a team environment and be able to priorities tasks to ensure that deadlines are achieved.

 Knowledge of procedures would be advantageous as would awareness of associated statutory requirements and compliances.  In addition you should be computer literate and have experience of Microsoft Office.

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers.

This role is subject to a satisfactory Barring Service (DBS) check.  Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.

About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.