Team Leader

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

An opportunity is available for a Team Leader based at Gloucester who will report to the Field Operations Team Manager and will be responsible for leading a group of Trades Persons.

The key focus of this role is to lead an efficient and productive team across a region. Key considerations for the successful running of your team include: ensuring they are working compliantly within H&S policies, coordinating programmes of work for them to undertake, maximising efficiencies in delivery, ensuring your team has the appropriate development and authorisations and effectively managing performance on a 1:1 basis.

A NRSWA qualification or understanding of NRSWA legislation is desirable but full training can be provided.

Depending on experience, you may initially be appointed at a lower salary until all relevant courses and training are complete.

Main Responsibilities

• Ensuring your teams adherence to Health and Safety regulations
• Efficient scheduling of work activities
• Collaboration with other teams to manage workload
• Driving team productivity and individual performance management
• Maintaining a full schedule of work for the team
• Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment
• Respond quickly and professionally to customer complaints 

The Ideal Candidate

The ideal candidate for this role will be an excellent communicator with a proven track record of managing teams, and will be experienced in being an escalation point for both the team and external customers.

• The ability to develop a good understanding of Health and Safety legislation, Electricity Safety, Quality and Continuity Regulations 2002 and Electricity at Work Regulations 1989
• Organised, good time management, the ability to juggle multiple jobs with different complexities and guarantee standards often at the same time, with strong problem solving and the ability to think and plan ahead
• Good communicator with the presence to build strong relationships with our customers
• An understanding of and the ability to effectively manage performance
• Knowledge of craft roles or the ability/willingness to quickly develop your understanding of these roles and the work activities in your team

Interviews will take place for those shortlisted on the 22nd May 2025.

This role is subject to a satisfactory Barring Service, (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.

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About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.