Control Operations Support

About Us

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts.

National Grid employs over 29,000 people worldwide. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand. If this appeals to you too, you could soon work in a supportive, rewarding and friendly environment that empowers everyone to succeed.

The teams in Control are focused on ensuring the network is secure, contingencies are in place and lost supplies are restored as quickly as possible, minimising customer minutes lost and customer interruptions. 

Based within our two Operational Centres, our Control Centres are the heartbeat of our operations, monitoring the system in real time, minimising risk of danger and managing security and faults. Control Centre teams also liaise with the National Grid and the Government to manage national network demand and monitor the potential for incidents or emergencies. 

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.

Job Introduction

A temporary opportunity is available to join the Wales Control Centres Team as a Control Operations Support for a period of up to 9 months, you’ll be part of a team critical to underpinning our Control Centre function. 

This position also provides the option of a job share arrangement. 

Depending on experience, you may initially be appointed at a lower salary until all relevant courses and training are complete.

Main Responsibilities

Working on a 2-shift Rota system (mornings, afternoons; including weekend & bank holiday morning working).  Providing critical support to Control Engineers, the Control Leadership Team, and Operations Support Function, responsibilities will include:  

• Power On Advantage/ CROWN referencing of substations at all voltages, up to and including 132kV and normal network running arrangements
• Manage all planned patches for mapping and auditing purposes. Check prearranged patches and asset amendments, up to and including 132kv
• Confirm patch and diagram changes and send to mapping
• Power On Advantage editing and patching
• Power On Advantage / CROWN data quality monitoring and reporting
• Monitor and action emails from Distributed Generator customers and update and maintain generator documents on OMS system
• Booking on/off Operational staff working in the vicinity of the network, up to and including 132kV
• Collate, issue and communicate management information and reports
• Safety document monitoring and reporting for safety auditing purposes
• Check faults for the previous 24hrs for changes on the network
• Storm support and triage during adverse weather conditions
• Other duties as appropriate to the grade

The Ideal Candidate

The ideal candidate will be an effective team player, be able to work unsupervised and would ideally have some knowledge of Mapping or Network Diagram systems, for example Power On (ADMS).  Also, advantageous if able to use databases and Microsoft Office, or similar systems.    You must have the ability to communicate effectively with all of our internal stakeholders and be able to maintain excellent standards of work.  

Candidate should live within 60 minutes of the Control Centre. 

As the post you are applying for attracts a National Security Vetting clearance there are further eligibility requirements, information can be found on the gov.uk website. To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 5 years for Security Clearance (SC) prior to the date of application. There are exceptions to this however and examples of these include:

• you have been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• you were studying abroad
• you were living overseas with parents

If you have any further queries relating to National Security Vetting, please email nged.recruitment@nationalgrid.co.uk 

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About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.

We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.